Frequently Asked Questions
Q1: How can I get your catalogue and price list?
Please provide your email or contact information through our website to receive our catalogue and price list.
Q2: Can I negotiate the prices?
Yes, we may consider discounts for multiple container loads of mixed goods.
Q3: How much will the shipping charges be?
Shipping charges depend on your shipment size and shipping method. We will provide charges upon request.
Q4: Can I visit you?
Certainly! Our factory is located in Shenzhen, China. Please contact us to schedule an appointment.
Q5: What if there is quality problem when we get the goods?
If you encounter quality issues upon unpacking, please take photos for our reference. Our QC department will investigate and provide the best solutions, along with implementing quality improvements for future production.
Q6: What is your terms of packing?
We typically pack goods in blister boxes and cartons, but can accommodate custom packaging requests from customers.
Q7: What is your terms of payment?
T/T 30% as deposit, and 70% balance before delivery. We provide photos of products and packaging before final payment.
Q8: What is your terms of delivery?
EXW, FOB, CFR, CIF, DDU
Q9: How about your delivery time?
Generally 5-7 working days after receiving advance payment. Specific delivery time depends on items and order quantity.
Q10: Can you produce according to the samples?
Yes, we can manufacture products based on your samples or technical drawings.
If you're interested in our products or have any questions, feel free to contact us at any time!
